Маркетинг менеджмент. Экспресс-курс - Кевин Келлер

Примечания

1

Jim Dalrymple, «Apple’s Uphill Climb», MacWorld , June 2005, pp. 16+; Nick Wingfield, «But Will Apple See a Boost?» Wall Street Journal , April 28, 2005, pp. B1+; Randall Stross, «How the iPod Ran Circles Around the Walkman», New York Times , March 13, 2005, sec. 3, p. 5.

2

«The Boston Beer Company», Beverage Industry, January 2005, p. 19; Sam Hill and Glenn Rifkin, Radical Marketing (New York: HarperBusiness, 1999); Gerry Khermouch, «Keeping the Froth on Sam Adams», BusinessWeek , September 1, 2003, pp. 54—56.

3

American Marketing Association, 2004.

4

Peter Drucker, Management: Tasks, Responsibilities, Practices (New York: Harper and Row, 1973), pp. 64—65.

5

Philip Kotler, «Dream Vacations: The Booming Market for Designed Experiences», The Futurist (October 1984): 7–13: B. Joseph Pine II and James Gilmore, The Experience Economy (Boston: Harvard Business School Press, 1999); Bernd Schmitt, Experience Marketing (New York: Free Press, 1999); Mark Hyman, «The Family That Fields Together», Business Week , February 9, 2004, p. 92.

6

Irving J. Rein, Philip Kotler, and Martin Stoller, High Visibility (Chicago: NTC Publishers, 1998); H. Lee Murphy, «New Salton Recipe: Celeb Chefs», Crain’s Chicago Business , April 4, 2005, p. 4.

7

Philip Kotler, Irving J. Rein, and Donald Haider, Marketing Places: Attracting Investment, Industry, and Tourism to Cities, States and Nations (New York: Free Press, 1993); and Philip Kotler, Christer Asplund, Irving Rein, and Donald H. Haider, Marketing Places in Europe: Attracting Investment, Industry, and Tourism to Cities, States and Nations (London: Financial Times Prentice-Hall, 1999); Marketing Places Europe (London: Financial Times Prentice-Hall, 1999).

8

Connie Lewis, «Bullish Figures Not All Fun, Games for Hoteliers», San Diego Business Journal , January 24, 2005, pp. 3+.

9

Carl Shapiro and Hal R. Varian, «Versioning: The Smart Way to Sell Information», Harvard Business Review (November–December 1998): 106—114.

10

John R. Brandt, «Dare to Be Different», Chief Executive , May 2003, pp. 34—38.

11

Paige Albiniak, «A Sober Success Story», Broadcasting & Cable , March 28, 2005, p. 60.

12

Далее, говоря «фирма» или «компания», мы будем иметь в виду активного субъекта рынка.

13

Jeffrey Rayport and John Sviokla, «Managing in the Marketplace», Harvard Business Review (November–December 1994): 141—150. См. также: «Exploring the Virtual Value Chain», Harvard Business Review (November–December 1995): 75—85.

14

Mohan Sawhney, Seven Steps to Nirvana (New York: McGraw–Hill, 2001).

15

Gerry Khermouch, «Breaking into the Name Game», BusinessWeek , April 7, 2003, p. 54; «China’s Challenge», Marketing Week , October 2, 2003, pp. 22—24.

16

Bruce I. Newman, ed., Handbook of Political Marketing (Thousand Oaks, CA: Sage Publications, 1999); and Bruce I. Newman, The Mass Marketing of Politics (Thousand Oaks, CA: Sage Publications, 1999).

17

John B. McKitterick, «What Is the Marketing Management Concept?» в: Frank M. Bass ed. The Frontiers of Marketing Thought and Action (Chicago: American Marketing Association, 1957), pp. 71—82; Fred J. Borch, «The Marketing Philosophy as a Way of Business Life », The Marketing Concept: Its Meaning to Management (Marketing series, no. 99) (New York: American Management Association, 1957), pp. 3–5; Robert J. Keith, «The Marketing Revolution», Journal of Marketing (January 1960): 35—38.

18

Theodore Levitt, «Marketing Myopia», Harvard Business Review (July–August 1960) 50.

19

Ajay K. Kohli and Bernard J. Jaworski, «Market Orientation: The Construct, Research Propositions, and Managerial Implications», Journal of Marketing (April 1990): 1–18; John C.

Narver and Stanley F. Slater, «The Effect of a Market Orientation on Business Profitability», Journal of Marketing (October 1990): 20—35; John C. Narver and Stanley F. Slater, «Market Orientation, Customer Value, and Superior Performance», Business Horizons (March–April 1994), 22—28; A. Pelham and D. Wilson, «A Longitudinal Study of the Impact of Market Structure, Firm Structure, Strategy and Market Orientation Culture on Dimensions of Business Performance», Journal of the Academy of Marketing Science 24, no. 1 (1996): 27—43; Rohit Deshpande and John U. Farley, «Measuring Market Orientation: Generalization and Synthesis», Journal of Market-Focused Management 2 (1998): 213—232.

20

John C. Narver, Stanley F. Slater, and Douglas L. MacLachlan «Total Market Orientation, Business Performance and Innovation», Working Paper Series, Journal of Marketing Science Institute, Report No. 00–116, 2000, pp. 1–20. См. также: Ken Matsuno and John T. Mentzer, «The Effects of Strategy Type on the Market Orientation-Performance Relationship», Journal of Marketing (October 2000): 1–16.

21

Evert Gummesson, Total Relationship Marketing (Boston: Butterworth-Heinemann, 1999); Regis McKenna, Relationship Marketing (Reading, MA: Addison-Wesley, 1991); Martin Christopher, Adrian Payne, and David Ballantyne, Relationship Marketing: Bringing Quality, Customer Service, and Marketing Together (Oxford, U.K.: Butterworth-Heinemann, 1991).

22

James C. Anderson, Hakan Hakansson, and Jan Johanson, «Dyadic Business Relationships within a Business Network Context», Journal of Marketing (October 15, 1994): 1–15.

23

Laura Mazur, «Personal Touch Is Now Crucial to Growing Profits», Marketing, November 27, 2003, p. 18.

24

Neil H. Borden, «The Concept of the Marketing Mix», Journal of Advertising Research 4 (June): 2–7. Еще одна схема приведена в: George S. Day, «The Capabilities of Market-Driven Organizations», Journal of Marketing 58, no. 4 (October 1994): 37—52.

25

E. Jerome McCarthy, Basic Marketing: A Managerial Approach , 12th ed. (Homewood, IL: Irwin, 1996). Стоит также отметить две альтернативные классификации. А. Фрей предложил делить все переменные маркетинговых решений по двум факторам: предложению (товар, упаковка, торговая марка, цена и сервис) и методам и инструментам (каналы распределения, личная продажа, реклама, стимулирование сбыта и связи с общественностью). См. Albert W. Frey, Advertising , 3rd ed.(New York: Ronald Press, 1961), p. 30. У. Лэзер и Ю. Келли предложили трехфакторную классификацию: комплекс товаров и услуг, комплекс распределения и комплекс коммуникации. См. William Lazer and Eugene L. Kelly, Managerial Marketing: Perspectives and Viewpoints , rev. ed. (Homewood, IL: Irwin, 1962), p. 413.

26

Robert Lauterborn, «New Marketing Litany: 4P’s Passе′; C-Words Take Over», Advertising Age, October 1, 1990, p. 26.

27

«McDonald’s Corp.’s Poultry Suppliers in the United States and Europe Have Ceased Using Human Antibiotics as Growth Promoters in Chickens, the Company Said», Nation’s Restaurant News Daily NewsFax, January 14, 2005, p. 1; William Greider, «Victory at McDonald’s», The Nation, August 18, 2003.

28

Hamish Pringle and Marjorie Thompson, Brand Soul: How Cause-Related Marketing Builds Brands (New York: John Wiley & Sons, 1999); Richard Earle, The Art of Cause Marketing (Lincolnwood, IL: NTC, 2000).

29

Из личной беседы с Г. Карпентером.

30

Stanley C. Plog, «Starbucks: More Than a Cup of Coffee», Cornell Hotel & Restaurant Administration Quarterly , May 2005, pp. 284+; Bruce Finley, «Starbucks Executive Reflects on Corporate Social Responsibility», Denver Post, April 12, 2002, ( www.denverpost.com ); Howard Schultz, Pour Your Heart Into It (New York: Hyperion, 1997).

31

H. Hammonds, «Michael Porter’s Big Ideas», Fast Company , March 2001, pp. 150—154.

32

Michael E. Porter, Competitive Advantage: Creating and Sustaining Superior Performance (New York: Free Press, 1985).

33

См.: Robert Hiebeler, Thomas B. Kelly, and Charles Ketteman, Best Practices: Building Your Business with Customer-Focused Solutions (New York: Simon and Schuster, 1998).

34

См.: Michael Hammer and James Champy, Reengineering the Corporation (New York: Harper Business, 1993).

35

Myron Magnet, «The New Golden Rule of Business», Fortune, November 28, 1994, pp. 60—64.

36

C. K. Prahalad and Gary Hamel, «The Core Competence of the Corporation», Harvard Business Review (May–June 1990): 79—91.

37

Pew Internet and American Life Project Survey , November–December 2000.

38

См. Peter Drucker, Management: Tasks, Responsibilities and Practices (New York: Harper & Row, 1973), ch. 7.

39

См. «The Hollow Corporation», BusinessWeek , March 3, 1986, pp. 57—59. См. также William H. Davidow and Michael S. Malone, The Virtual Corporation (New York: HarperBusiness, 1992).

40

Подробное обсуждение этого вопроса приведено в работе Laura Nash, «Mission statements – Mirrors and Windows», Harvard Business Review (March–April 1988), pp. 155—156.

41

Derek Abell, Defining the Business: The Starting Point of Strategic Planning (Upper Saddle River, NJ: Prentice Hall, 1980), ch. 3.

42

Theodore Levitt, «Marketing Myopia», Harvard Business Review (July–August 1960): 45—56.

43

Tilman Kemmler, Monika Kubikova′, Robert Musslewhite and Rodney Prezeau, «E-Performance II – The Good, the Bad and the Merely Average», эксклюзивный материал для mckinseyquarterly.com, 2001.

44

Размер матрицы может быть увеличен до девяти ячеек, если добавить в нее модифицированные товары и модифицированные рынки.

45

«Business: Microsoft’s Contradiction», The Economist , January 31, 1998, pp. 65—67; Andrew J. Glass, «Microsoft Pushes Forward, Playing to Win the Market», Atlanta Constitution , June 24, 1998, p. D12; Ron Chernow, «The Burden of Being a Misunderstood Monopolist», BusinessWeek , November 22, 1999, p. 42.