Ты не слушаешь. Что мы упускаем, разучившись слушать, и как это исправить - Кейт Мёрфи
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106 Мышление высшего порядка уменьшает активность миндалевидной железы – Oshin Vartanian and David R. Mandel, eds., Neuroscience of Decision Making (New York: Psychology Press, 2011), 89–93.
107 …существование обратной связи между активностью миндалевидного тела – Joseph LeDoux, The Emotional Brain: The Mysterious Underpinnings of Emotional Life (New York: Touchstone, 1998). Daniel Goleman, Emotional Intelligence: Why It Can Matter More Than IQ (New York: Bantam Books, 1995), 13–33.
108 …в большей степени подвержены тревоге и депрессии – Matthew Scult, Annchen Knodt, Spenser Radtke, Bartholomew Brigidi, and Ahmad R Hariri, “Prefrontal Executive Control Rescues Risk for Anxiety Associated with High Threat and Low Reward Brain Function,” Cerebral Cortex 29, no. 1 (2017): 70–76, https://doi. org/10.1093/cercor/bhx304.
109 …дети, выросшие под чрезмерной родительской опекой – M. Justin Kim, Matthew Scult, Annchen Knodt, Spenser Radtke, Tracy d’Arbeloff, Bartholomew Brigidi, and Ahmad R. Hariri, “A Link Between Childhood Adversity and Trait Anger Reflects Relative Activity of the Amygdala and Dorsolateral Prefrontal Cortex,” Bi ological Psychiatry: Cognitive Neuroscience and Neuroimaging 3, no. 7 (2018): 644– 649, https://doi.org/10.1016/j.bpsc.2018.03.006.
110 …существует избыток нейронов – Thomas A. Avino, Nicole Barger, Martha V. Vargas, Erin L. Carlson, David G. Amaral, Melissa D. Bauman, and Cynthia M. Schumann, “Neuron Numbers Increase in the Human Amygdala from Birth to Adulthood, but Not in Autism,” Proceedings of the National Academy of Sciences 115, no. 14 (2018): 3710– 3715, https://doi.org/10.1073/pnas.1801912115.
111 …на самом деле произошла в Оклахоме – Austin Prickett, “Police: Fight Over Star Wars and Star Trek Led to Assault,” KOKH Fox25, July 6, 2017, https://okcfox.com/news/local/police–fight–over–star–wars–and–star–trek–led–to–assault.
112 …что нам известно как процесс обучения – Carl Rogers, On Becoming a Person: A Therapist’s View of Psychotherapy (Boston: Houghton Mifflin, 1961), 25.
113 …человек должен обладать «негативной способностью» – John Keats, Selected Letters of John Keats, ed. Grant F. Scott (Cambridge, MA: Harvard University Press, 2002), 60.
114 …когнитивная гибкость — Jesse G. Delia, Ruth Anne Clark, and David E. Switzer, “Cognitive Complexity and Impression Formation in Informal Social Interaction,” Speech Monographs, 41, no. 4 (1974): 299–308, https://doi.org/ 10.1080/03637757409375854; Claudia L. Hale and Jesse G. Delia, “Cognitive Complexity and Social Perspective-taking,” Communication Monographs, 43, no. 3 (1976): 195–203, https://doi.org/10.1080/03637757609375932; Michael J. Beatty and Steven K. Payne, “Listening Comprehension as a Function of Cognitive Complexity: A Research Note,” Communication Monographs, 51, no. 1 (1984): 85–89, https://doi.org/10.1080/03637758409390186.
115 …способствует здравым суждениям… – B. R. Burleson and J. J. Rack, “Constructivism: Explaining Individual Differences in Communication Skill,” in Engaging Theories in Interpersonal Communication, ed. L. A. Baxter and D. O. Braithwaite (Thousand Oaks, CA: Sage, 2008), 51–63.
116 …нанимал людей, которые не боялись идти наперекор его идеям – Walter Isaacson, Steve Jobs (New York: Simon & Schuster, 2011), 317.
117 …Джобс упрекнул его… – Kim Scott, Radical Candor (New York: St. Martin’s Press, (2017), 80.
Глава 8. Сосредоточьтесь на важном: умение слушать в эпоху больших данных
118 …был нанят Департаментом военной информации США – Robert K. Merton, “The Focused Interview and Focus Groups: Continuities and Discontinuities,” Public Opinion Quarterly 51 (1987): 550– 566, http://citeseerx.ist.psu.edu/viewdoc/download?doi = 10.1.1.890.112&rep = rep1&type = pdf.
119 …для исследования пропаганды – Peter Simonson, “Merton’s Sociology of Rhetoric,” in Robert K. Merton: Sociology of Science and Sociology as Science, ed. Craig Calhoun (New York: Columbia University Press, 2017), 214–252.
120 …так называемые фокусированные интервью – Liza Featherstone, Divining Desire: Focus Groups and the Culture of Consultation (New York: OR Books, 2017), 15–16.
121 …понадобилось выслушать мнение потребителей – Ernest Dichter, The Strategy of Desire (New York: Routledge, 2017); Dinitia Smith, “When Flour Power Invaded the Kitchen,” New York Times, April 14, 2004, https://www.nytimes.com/2004/ 04/14/dining/when–flour–power–invaded–the–kitchen.html.
122 Но люди лгут. – Will Leitch, “Group Thinker,” New York Magazine, June 21, 2004, https://nymag.com/nymetro/shopping/features/9299/.
123 …определившие вид современных логотипов Aunt Jemima – Jon Berry, “Marketers Reach Out to Blacks,” Chicago Tribune, May 12, 1991, https://www. chicagotribune.com/news/ct–xpm–1991–05–12–9102110986–story.html.
124 Джозеф Генри Хейрстон – “Army’s First Black Helicopter Pilot Honored at George Washington University,” GW Today, November 4, 2014, https://gwtoday.gwu.edu/army%E2%80%99s–first–black–helicopter–pilot–honored–george–washington–university; “Joining a Segregated Army,” Joseph Henry Hairston interview, Digital Collections of the National WWII Museum, 2015, https://www.ww2online.org/view/joseph–hairston.
125 Однако именно это привело к созданию бренда стоимостью полмиллиарда долларов… – half-billion-dollar brand “P&G’s Billion–Dollar Brands: Trusted, Valued, Recognized,” Procter & Gamble, https://www.pg.com/enUS/downloads/media/Fact Sheets BB FA.pdf; John Colapinto, “Famous Names: Does It Matter What a Product Is Called?,” New Yorker, October 3, 2011, https://www.newyorker.com/magazine/2011/10/03/famous–names.
126 В своей книге «Бит за битом: социальные исследования в цифровую эпоху» – Bit by Bit Matthew Salganik, Bit by Bit: Social Research in the Digital Age (Princeton, NJ: Princeton University Press, 2017). На русском языке не публиковалась.
127 …обширный список чтения Чарльза Дарвина – “Darwin Correspondence Project,” University of Cambridge, https://www.darwinproject.ac.uk/people/about-darwin/what-darwin-read/darwin-s-reading-notebooks.
128 …на основе алгоритмических рекомендаций Amazon – Greg Linden, Brent Smith, and Jeremy York, “Amazon.com Recommendations Item–to–Item Collaborative Filtering,” IEEE Internet Computing, January – February 2003, https://www.cs.umd.edu/~samir/498/Amazon–Recommendations.pdf.
Глава 9. Слуховая импровизация: забавный случай по пути на работу
129 В 2012 году Google заказал исследование… – Charles Duhigg, “What Google Learned from Its Quest to Build the Perfect Team,” New York Times, February 25, 2016, https://www.nytimes.com/2016/02/28/magazine/what–google–learned–from–its–quest–to–build–the–perfect–team.html.
130 …в наиболее эффективных группах… – “Guide: Understand Team Effectiveness,” re: Work, https://rework.withgoogle.com/guides/understanding–team–effectiveness/steps/introduction/.
131 Почти весь рост занятости после 1980 года… – David Deming, “The Growing Importance of Social Skills in the Labor Market,” Quarterly Journal of Economics 132, no. 4 (2017): 1593–1640, https://doi.org/10.1093/qje/qjx022.
132 …возросло до 50% и больше – Rob Cross, Reb Rebele, and Adam Grant, “Collaborative Overload,” Harvard Business Review, January–February 2016, 74– 79, https://hbr.org/2016/01/collaborative–overload.
133 Во многих компаниях… – “Current and Former Clients,” Business Improv, http://businessimprov.com/clientspartners/.
134 Карл Юнг на раннем
